Terms of Service
MTO BATTERY TERMS AND CONDITIONS OF SALE
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS AN ARBITRATION CLAUSE.
This Agreement contains the terms and conditions that apply to your ("Customer") purchase from MTO Battery / Battery Builders, Inc. ("MTO") for the used/refurbished battery and/or related products ("Products") sold by MTO pursuant to this Agreement. By placing an order for the Products, Customer agrees to be bound by and accepts these terms and conditions. THESE TERMS AND CONDITIONS APPLY UNLESS THE CUSTOMER HAS A SEPARATE PURCHASE AGREEMENT SIGNED BY AN OFFICER OF MTO FOR THE PURCHASE OF USED PRODUCTS, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN.
These terms and conditions are subject to change without prior written notice at any time, at MTO's sole discretion. By using the Products or by clicking on the “Submit Order” button, Customer acknowledges that Customer has read, understood, accepted, and agreed to the conditions of sale and to comply with all applicable laws and regulations, including U.S. import, export, and re-export control laws and regulations. If you agree with the terms and conditions, click on the “Submit Order” button. If you do not agree to the terms and conditions, do not proceed with placing the order and do not click “submit order”. You will not be able to complete your transaction if you do not click on “submit order”.
1. Products. ALL PRODUCTS SOLD BY MTO PURSUANT TO THIS AGREEMENT ARE USED AND OR REFURBISHED, AND CONTAIN USED PARTS. PLEASE NOTE THAT THE PRODUCT SOLD OR SERVICES RENDERED MAY AFFECT, NULLIFY, OR VOID CERTAIN WARRANTIES ON CERTAIN PRODUCTS. CUSTOMER KNOWINGLY ACCEPTS THIS RISK AND ALL RESPONSIBILITIES THERETO, WHEN IT PLACES AN ORDER WITH MTO.
2. Payment Terms, Orders and Late Charges. Terms of payment are within MTO's sole discretion, and unless otherwise agreed to by MTO, payment must be received by MTO prior to MTO's acceptance of an order. Payment for the Products will be made by approved credit card, check, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by MTO. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. Customer agrees to pay as a late charge, an amount equal to the lesser of 1-1/2% per month or the highest rate allowed by the law of the amount then due until received by MTO. Orders are not binding upon MTO until accepted by MTO. Customer shall pay and reimburse MTO for all costs and expenses, including reasonable attorney's fees and legal expenses, incurred by MTO in connection with the exercise by MTO of any of its rights and remedies under this Agreement, including the collection of unpaid fees or costs or in the enforcement or protection its interests under this Agreement, unless otherwise provided for in this Agreement. MTO processes checks electronically. This means that your check will not be returned to you by your financial institution. If your check payment is returned for insufficient funds, you hereby authorize us to pursue collection for the original amount of the sale plus a $50 fee for the bad check. If you do not authorize MTO to process your check payment electronically, please use another form of payment.
3. Shipping Charges, Taxes, and Other Related Fees. Separate charges for shipping and handling will be charged on all purchases. The Customer is responsible for sales and all other taxes, VAT, duties, brokerage, and other fees associated with the purchase. MTO Battery does not provide assistance or quotations on duty/VAT. For such information, please contact the customs agency or shipping company for your country.
4. Title and Risk of Loss. Title to the Products passes from MTO to Customer upon shipment from MTO' facility. Loss or damage that occurs during shipping is Customer's responsibility. The customer has the option of choosing shipping insurance from the shipping carrier by ordering it here or by contacting MTO. Failure to do so is at the risk of the Customer and MTO shall not be liable or responsible for any loss or damage during shipping.
5. Inspection of Products Upon Receipt. You must examine the Products when you receive them. If any item is damaged or missing, you must notify MTO at once. MTO will not consider any claim for damaged or missing items more than fourteen (14) days from the date of delivery. ALL claims require the customer to keep ALL of the packaging materials and make available to the shipper’s agent for inspection during business hours. Failure to comply shall result in forfeiture of a claim.
6. Disclaimer of Warranty. All PRODUCTS ARE USED AND SOLD “AS-IS.” THERE ARE NO WARRANTIES PROVIDED BY MTO. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, MTO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
7. Return Policies. Subject to the following requirements, Customer may return Products purchased from MTO pursuant to this Agreement within thirty (30) days from the date of initial order shipment and obtain a credit or refund of the purchase price paid less shipping and handling and any applicable restocking fees (as detailed in Section 8) to the credit card account used to purchase the Products. To return the Products, Customer must call MTO at (717) 751-2705 to receive a Return Material Authorization. Customer must ship the Products to MTO in their original packaging and insure the shipment or accept the risk of loss or damage during shipment, all of which shall be at Customer's expense. The original sales invoice(s) must accompany the returned Products. To be eligible for return, the Product(s) must be in the exact same unused condition as when shipped to Customer and all other items included with the Products must also be returned. No returns will be allowed for Products that are damaged or modified while in Customer's possession or control. From time to time, MTO may, in its sole discretion, exchange products or portions of a product. Special order products and rebuild services cannot be returned under any circumstances. For returns or repairs, all shipping expenses are the sole responsibility of the Customer.
7A. Order Cancellation. Orders placed with MTO can be canceled for a period of up to 60 days from the date the order was placed as long as no work has been performed and no product or service was shipped. Orders canceled after sixty (60) days are considered to be final and cannot be refunded. Credit for the order shall remain in the Customer’s account with MTO.
7B. Chargebacks. The customer agrees to communicate any problems in writing with MTO (customerservice@mtobattery.com) prior to initiating a chargeback. If email is not an option the customer shall contact us by mail at MTO Battery C/O: Customer Service 237 N. Church Lane Red Lion, PA 17356. The customer must provide MTO the opportunity to refund or resolve an issue prior to a chargeback being filed.
7C. Non-rebuildable batteries. If MTO receives your original order to be rebuilt and we determine that we cannot rebuild a battery due to a defective circuit board, we will refund that rebuild service unless you can provide another battery of equal value to be rebuilt. This does not apply to batteries that have been rebuilt and are being shipped back for warranty consideration. The old cells need to be removed, and replacement cells are installed, prior to circuit board testing. Our policy is that the old cells are immediately recycled to maintain a safe/clean work environment. If the circuit board is defective, we are unable to supply you with the old cells since they have already been processed for recycling. The battery housing and/or circuit board can be returned to you upon request. Please note that shipping fees may apply if you request them back.
8. Restocking Fees. Unless the product is defective (as reasonably determined by MTO) or the return is a direct result of an MTO error, MTO may charge a restocking fee up to 20% of the purchase price paid.
9. Limitation of Liability. MTO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS AGREEMENT, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE. MTO WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. MTO's SOLE LIABILITY FOR ANY CLAIMS, WHETHER BASED IN CONTRACT OR TORT, AT LAW OR IN EQUITY, FOR ANY LOSS OR DAMAGES ARISING, RESULTING FROM, OR CONNECTED WITH THE PRODUCTS, THE MTO DIRECT SALES WEBSITE AND THIS AGREEMENT SHALL BE LIMITED TO THE PURCHASE PRICE PAID BY CUSTOMER FOR THE PRODUCTS OR SERVICES THAT ARE THE SUBJECT OF THE CLAIM.
10. Applicability of Limitations on Warranties and Remedies to Certain Customers. Certain laws do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply and Customer may have additional rights to those contained herein.
11. Applicable Law and Not For Resale. THIS AGREEMENT SHALL BE GOVERNED BY THE LAWS OF THE STATE OF PENNSYLVANIA AND FEDERAL LAW, WITHOUT REGARD TO CONFLICTS OF LAWS RULES. Customer agrees to comply with all applicable laws and regulations of the various states and of the United States, including all applicable government export laws and regulations including those which apply to the export of data. Customer agrees and represents that it is buying for its own internal use only, and not for resale.
12. Other Documents. This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement, or amend this Agreement or to enter an order for Products which are subject to additional or altered terms and conditions shall be null and void unless otherwise agreed to in a written agreement signed by both Customer and an officer at MTO.
13. Headings. The section headings used herein are for convenience of reference only and do not form a part of this Agreement, and no construction or inference shall be derived therefrom.
14. Severability. If any provision of this Agreement shall be illegal, invalid, or unenforceable to any extent under applicable law, such provision shall be fully severable. The remainder of this Agreement will remain in full force and effect and will not be terminated.
15. Dispute Resolution. Any dispute relating in any way to your visit to MTObatttery.com or to Products you purchase from MTO shall be submitted to confidential arbitration in York County, Pennsylvania, except that, to the extent you have in any manner violated or threatened to violate MTO’s intellectual property rights, MTO may seek injunctive or other appropriate equitable relief in any state or federal court in the state of Pennsylvania, and you consent to exclusive jurisdiction and venue in such courts. Customer understands and agrees that MTO does not consent to personal jurisdiction in any other state or county except York County, State of Pennsylvania. Arbitration must be filed by either party in York County, Pennsylvania. Arbitration will be conducted pursuant to the Commercial Arbitration Rules of the American Arbitration Association. If such rules conflict with this arbitration agreement section, however, then the terms of this arbitration agreement section shall control. Judgment upon the award rendered may be entered in any court having jurisdiction. Any arbitration award in excess of $100,000 made pursuant to this arbitration agreement section may be appealed by the party against which the award is made. Such appeal will be a de novo arbitration proceeding before three arbitrators. The parties agree and understand that (i) they choose arbitration instead of litigation to resolve disputes, (ii) all disputes arising under case law, statutory law, and all other laws including, but not limited to, all contract, tort, and property disputes, are subject to binding arbitration in accord with this Agreement and (iii) the arbitrator shall have all powers provided by law and this Agreement, except for powers limited or prohibited by this Agreement. The arbitrator shall not have any authority, however, to award damages or penalties in contravention to the provisions of this Agreement. No class action or request for relief may be brought under this arbitration agreement. Customer agrees that it shall not have the right to participate in arbitration or in court proceedings as a representative or a member of any class of claimants pertaining to any claim arising from or relating to this Agreement. Notwithstanding anything herein to the contrary, we retain an option to use judicial or non-judicial relief to recover the Products or to enforce our security interest in the Products, to enforce the monetary obligation secured by the Products or to foreclose on the Products. Such judicial relief would take the form of a lawsuit. The institution and maintenance of any action for judicial relief in a court to foreclose upon any Products, to obtain a monetary judgment or to enforce this Agreement, shall not constitute a waiver of the right of any party to compel arbitration regarding any other dispute or remedy subject to arbitration in this Agreement, including the filing of a counterclaim in a suit brought by MTO pursuant to this provision. CUSTOMER UNDERSTANDS AND AGREES THAT IN ARBITRATION YOU GIVE UP RIGHTS TO SEEK REMEDIES IN COURT, INCLUDING THE RIGHT TO A JURY TRIAL; YOUR ABILITY TO COMPEL OTHER PARTIES TO PRODUCE DOCUMENTS OR BE EXAMINED IS MORE LIMITED THAN IN A LAWSUIT AND YOUR RIGHTS TO APPEAL OR CHANGE ANY ARBITRATION AWARD IN ANY COURT ARE STRICTLY LIMITED.
16. Other Product Information. Refurbished batteries, used battery products and supplies limited to stock on hand. No rain checks. Pricing, specifications, and availability valid in the U.S. only and subject to change without notice. Taxes, fees, shipping, handling and any applicable restocking charges, other than free MTO shipping offers, if applicable, are extra and vary. Special offers on refurbished MTO batteries not necessarily combinable. MTO deals and MTO discounts cannot be retroactively applied. For MTO purchases only. The MTO site and special offers on refurbished MTO batteries and used MTO batteries contained herein valid only for end users and not resellers and/or online computer auctions. MTO cannot be responsible for pricing or other errors and reserves the right to cancel orders arising from such errors. Due to used MTO battery supplies being limited to stock on hand, MTO reserves the right to cancel any used MTO battery orders in which the payment method used is not authorized within 2 business days of the order processing. Your MTO order is subject to cancellation by MTO, at MTO's sole discretion. If orders for MTO batteries are canceled by MTO, all MTO batteries, and MTO related item(s) will be returned to stock.
17. Hazardous Materials Compliance. Customer understands that battery shipments may be regulated by the Pipeline Hazardous Materials Safety Administration (PHMSA) within the U.S. Department of Transportation (DOT). The customer is responsible for properly declaring and shipping their order when shipping to MTO in compliance with any and all applicable federal, state, and local requirements. Improper shipping, including packaging and labeling, may result in fines, additional handling fees, and delays in the processing of your order. The customer understands, and without restriction, permits MTO to comply with requests for information and access from PHMSA, DOT, and law enforcement personnel regarding the shipment to MTO Battery. Customer further agrees to indemnify and hold harmless MTO for any liability arising out of customer's failure to comply with these requirements.
18. Abandonment. MTO requires that all products/services be paid for and picked up/shipped within a thirty (30) day period of being completed. If said product/service is not picked up within thirty (30) days after completion Customer then forfeits ownership of said goods and they shall be sold or recycled at the sole discretion of MTO to cover our costs. Furthermore, a product that is shipped to MTO Battery without an order being placed in advance may result in the loss or forfeiture of said shipment. Without an order being in place prior to the receipt of the product, MTO cannot be reasonably expected to be able to track and/or store said shipment. MTO shall bear no liability to notify the customer of forfeiture.
19. Entire Agreement. This Agreement sets forth the entire agreement of the parties with respect to the subject matter hereof. Unless otherwise provided herein, these terms and conditions may not be altered, supplemented, or amended by the use of any other document(s). Unless otherwise provided herein, any attempt to alter, supplement, or amend this document or to enter an order for Product(s) that are subject to additional or altered terms and conditions will be null and void unless otherwise agreed to in a written agreement signed by both you and an officer of MTO.
20. Sales Tax. MTO Battery collects PA state sales tax in accordance with Pennsylvania regulations. If your shipping address is within PA, we will charge tax on all sales by default. If your purchase should not be subject to PA Sales Tax, please send a properly completed PA1220 by email to sales@mtobattery.com or by fax to 717-718-6151 before placing your order. MTO Battery does not offer refunds for sales tax on purchases. If sales tax was not collected on this purchase, you may be required to remit use tax directly to your state's department of revenue. For more information about your use tax obligations, please visit your state's department of revenue website or contact them directly.